Returns and Warranties
RETURNS AND EXCHANGES
We expect you'll be pleased with your purchase. However, if you would
like to return all or part of your order for exchange or refund, you
must do so within 30 days from the invoice date. All items must be
unused and in new condition and returned in the original packaging.
Clothing and gloves must be unused and unwashed. Videos and accessories
must be unopened. All returns and exchanges will receive prompt attention,
and we will make every effort to expedite the handling of your return
request. Please call or email our customer service representative
as soon as possible. For your protection, we suggest you return your
merchandise via UPS or insured Parcel Post. We do not accept C.O.D's.
No liner is completely guaranteed. Once the item has been
used it can not be returned or refunded. The definition of
“used” is if the item is used other than on the floor
of your living room. Try liners on inside your house and do not go
outside. ThermoFlex/Moldable Liners that have been “molded”
cannot be returned. The only exception would be a manufacturing defect.
Free Ground shipping for liners only applies to one exchange per customer
per season. To return merchandise call our customer service line at
1-970-513-7733 or
e-mail us to receive a return authorization number (R.A.).
Any packages returned without an R.A. number VISIBLE
on the outside of the package will be rejected and returned to sender.
There is a one year manufactures warranty for defects
from date of purchase. The warranty is not honored by Bomber Industries,
we must send the liner back to Deeluxe if there is a defect.
