1.How do Moldable Liners work?
Moldable Liners work with a technologically advanced foam that softens when you heat it. When heated properly and then cooled, the liner will then take the shape of whatever it was cooled around. Usually this consists of your foot and the boot you will be using the liner in.

2. I just put my foot in the liner, and it doesn't fit. Should I send them back?
NO! Please read the information about determining the correct size.

3. What type of boots can I use the liners in?
Most boots that have a removable liner can use a Moldable liner (there are a few exceptions). This includes Ski, Snowboard, AT, Tele, Snowmobile, Dog Sled, Snowshoe, Cross Country, and many more. More Info....

4. Do I need to take them somewhere to mold them?
We highly recommend taking them to a professional for the molding process. However you can do it yourself.

5. What is the density of the liners?
The Speed model is .654 inches thick and the NT model is .546 inches thick. Both measurements were taken at the top of the back of the liner (at the word "Deeluxe").

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6.How do I know which liner model to choose?
There are a couple of factors in determining the model that is right for your situation. Height, stiffness, and performance are all factors. More Info.......

7.How do I determine size for my liners?
See the Sizing Chart for more information.

8.What is the weight of the liner?
The Speed model weighs .55lb. The NT model weighs .35lb. A standard liner weighs approximately 1.75lb. (liners weighed were size 29. The standard liner weighed was a M29 Raichle snowboard boot liner).

9.How do I care for the liners?
Generally we have found the liners do not hold odors as much as a standard liner. If you must wash them, we suggest either hand washing them, or in the machine on gentle cycle. It is better to let them air dry, but if you are in a rush you can put them in the dryer for 5 minutes on low or no heat. You do not want them to heat up to where they will think they are being re-molded, or risk melting the liners.

We also suggest pulling them out of your boots at the end of the day for drying. This will help to prevent odors as well as mold buildup. However, we do not suggest puting them near a heat source (such as a heater or fireplace) for drying as this could damage and/or melt the liners (not to mention they are flammable!). If you must use a boot dryer, make sure it is set to the lowest setting and do not leave it on overnight (try one hour, then check the boots to determine if more time is needed). for more specific questions, email us.

10.Do they pack out?
The great thing about moldable liners is there is not really a "packing out" period. When you go through the molding process, the liners will now be "packed out" to your foot, not to some generic shape the manufacturer has guessed at. As you wear the liners there will be a bit more relaxing to them, but probably not something you will even notice. For arguments sake, the liners are already "packed out" once molded.

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11.How many times can I mold them?
The manufacturer has suggested up to 6 times (heating and cooling) the liners will still retain their shape.

12. Are they warmer than standard liners?
Definitely! These liners are molded to your foot, so there are no "dead air" spaces for cold air to get trapped into and transfer to your feet. This effect also holds in the warmer air, which keeps your toes toasty.

13. Will these liners help my "odd shaped" feet?
We have seen these liners do some amazing things for people who swear they have alien feet. Basically the liner has a lot of volume to start with. The heating process makes the liner very soft. When you put your foot into the liner and then back into the boot, it will "pack out" where your foot needs more space, and retain it's shape where your foot is smaller. This means people with a narrower foot will be able to use the liner to take up a bit more room in their boot, and people with wider feet will be able to squish the liner where they need to, to a point. However, the shell is the restriction. If there is no liner in the shell and you need a shoehorn to get your stubs in there, the liner is not going to help. At that point you may need to look at a different size, or a different model of boot.

We have had many people in our office that say they have "freak feet". Once we fit them with liners, they are bowing praises to us. There are always exceptions to every rule, but these liners work for about 98% of the population we have seen.

NOTE*** Length is determined by the sizing information we give elsewhere on the site. The information above is referring more to "width" than "length".

14. Can I use a footbed or orthodic?
We recommend using either a footbed or an orthodic, but you can use these liners without either. Many people mold these liners without either of these and do just fine. However, a footbed will give you extra arch support and if you have prescription orthodics we always recommend using them. The liners will mold fine with or without. However, please remember the way you mold the liners is how you should wear them. If you mold them without the footed/orthodic, you should wear them that way. Also remember: you can remold them if you change your mind later.

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15. Can I use the liners unmolded?
Theoretically you can. Your feet will not melt or explode if you do not mold the liners, although they may feel like it. The liners were not designed to be used unmolded. Also, if the liners fit when they are in their unmolded state, they are probably too big and will not fit properly once molded.

We are not sure what the manufacturer uses as a guide in the design, but it does not truly represent a human foot. It is not designed to! We HIGHLY recommend molding the liners before using them.

16. I wasn't sure if the liners would fit, so I molded them and realized I have the wrong size. Can I return them?
Unfortunately, we can't sell liners that have already been molded. Once you use the liners (molded or unmolded), they are yours. If you have this problem, you can always try selling them on our classified section here. See our return policy here.

If you have questions that are not answered here, please email us.

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